Biovance Refund & Return Policy

At Biovance, we stand behind the quality of our products and are committed to your satisfaction. Because our formulas require consistent, long-term use to deliver results, our refund policy is structured to ensure that only customers who have given the product a fair and documented trial are eligible.

Please read the following policy carefully before making your purchase:

Shipping & Delivery Terms

  1. Processing & Delivery Times

    • Orders are typically processed promptly, but in periods of high demand or limited stock availability, shipments may take longer than the standard timeframe.

    • In rare cases, delivery may exceed 30 business days. This does not qualify as grounds for cancellation, refund, or chargeback.

  2. No Refunds or Chargebacks for Delays

    • Customers agree that shipping delays caused by stock shortages, courier issues, customs clearance, natural events, or other factors outside our direct control do not qualify for refunds or chargebacks.

    • Refunds can only be requested after the product has been successfully delivered and all conditions of our 90-day refund policy have been met.

  3. Order Tracking & Responsibility

    • Once your order has been shipped, tracking details will be provided. It is the customer’s responsibility to monitor delivery.

    • Orders marked as “delivered” by the carrier are considered fulfilled and are not eligible for refund claims of “non-receipt.”

90-Day Refund Guarantee (Strict Conditions Apply)

We offer a 90-day limited refund guarantee. To qualify for a refund, all of the following conditions must be met:

  1. Minimum Usage Requirement

    • You must use the product consistently, every day, for at least 75 consecutive days. Skipped days or inconsistent usage will disqualify a claim.

  2. Documented Proof of Use

    • You must provide a detailed usage journal (noting dates and times of use).

    • You must provide dated, clear photographs of the product in use at multiple points during the 75-day period.

  3. Product Packaging Return

    • All original bottles/containers (empty or partially used) must be returned along with the original packaging.

    • Shipping and handling fees are non-refundable, and customers are responsible for return shipping costs.

  4. Refund Request Window

    • Refund requests are only accepted between day 76 and day 90 after your order delivery date. Requests made earlier or later will not be honored.

  5. Order Verification

    • Only first-time purchases of a single unit are eligible. Bulk orders, subscriptions, promotional bundles, or repeat purchases are not covered.

Non-Refundable Circumstances

Refunds will not be granted in the following situations:

  • Shipping or delivery delays of any kind.

  • Failure to follow the exact refund conditions above.

  • Failure to provide documented proof of consistent use.

  • Requests submitted outside the 76–90 day window.

  • Lost, damaged, or discarded packaging.

  • Orders marked as delivered by the carrier but claimed as “not received.”

  • Products purchased through unauthorized sellers or third-party platforms.

How to Submit a Refund Request

If you meet all conditions above, please email our support team with:

  • Your full name, order number, and proof of purchase.

  • Your usage journal and dated photographic evidence.

  • Tracking number for your returned packaging.

Refund requests that do not include all required materials will be automatically denied.

Final Notes

By purchasing from Biovance, you acknowledge and agree that:

  • Shipping delays do not qualify for refunds or chargebacks.

  • Refund eligibility begins only after the product is delivered.

  • Biovance reserves the right to deny any refund claim that does not fully comply with this policy.

This strict policy is in place to prevent misuse, protect our customers, and ensure fairness for everyone.